What size machines do you have? How many? We have 24 washers in the following sizes 20 lb 30 lb and 60 lb and 24 stacked dryers 45 lb
What makes your washers eco special? Our state of the art High Efficiency Washer / Extractor Machines are designed to maximize cleaning with a minimum of water usage. They extract all excess water to reduce the drying time needed. Water is a precious commodity and should not be wasted. However, there is no way to eliminate the water from the laundry process. Our machines are designed to clean with low water levels, low suds, and maximum water extraction. You save drying time.
How many cycles is a standard wash? Our Wash always has the following Pre-Soak Wets the clothes, softens and loosens the dirt. Wash Cycle repeatedly drops the soiled clothes from the top of the drum to the blades below and literally beats the dirt out of the clothes. In the meantime, the detergent eliminates the water tension to dissolve grease and dirt better. It also encapsulates the dirt to separate it from the clothes. First Rinse Removes the dirt and soap from the clothes Final Rinse Removes any remaining detergent Spin Cycle Extracts the water from your clothes at high speed. Your clothes come out damp not wet
What makes your dryers eco friendly? Oversized Dryers allow for maximum air flow to your clothes so they dry fast. Short drying times at lower heat keep your clothes from overheating and scorching.
What else makes you Eco friendly? Our free soaps are phosphate and hydrocarbon free. They are green ECO-Friendly products and are especially formulated for washing machines. Detergents are low sudsing but high cleaning products. Too many suds and/or too much water act as cushions when your clothes drop in the drum, so the dirt is not dislodged. Our water and suds levels are kept low to give maximum pounding and maximum washing power. Our electrical energy use for both drying and washing is as low as is possible to achieve with current technology. Our water is heated on demand by instant hot boilers no tanks and no wasted water.
What do you mean by High Efficiency? Low water and energy use with maximum washing and drying power.
How do you monitor water, and power usage? We track water and power usage daily to make sure that all processes are working as they should.
Why are the Dryers so much larger than the Washers? The more room your clothes has for air to circulate the faster it dries. You save time and money. Do not stuff all of your clothes into 1 dryer you lose time and money.
What is a card laundry? Our machines all use Value Cards instead of coins. This is convinient for you and safe for the laundry. No more quarters to weigh you down! Once you have a card you can load it with value and take advantage of the money saving incentives that we offer.
What if I lose my card? No problem. If you lose your card we will replace it and all of the unused credit that you still have. The replacement card is only $1.
Allergies, Odors, Laundry Softeners, Detergents
I am very sensitive to detergents, what can I do? Our Eco-Friendly detergents are odor free and non-allergenic. They leave your clothes soft and odor free
Do you use fabric softeners? Our Eco-Friendly detergents leave your clothes soft and odor free naturally. If you would like your clothes to be returned to you with an odor we can add a fabric softener in the dryer.
Can you use a fabric softener sheet that I supply? Yes. If you supply a fabric softener we will use on your clothes.
Can I use my own detergent? YES, you can use your own detergent.
I want my laundry to be returned with no odor. Can you do that? Yes. Our Eco Detergents are odor free. They are available for free when you wash in CLEAN n GREEN.
Eco-Friendly Issues
Why so little water in the wash cycle? After the dirt is made wet by the water, the dirt must be pounded out of the clothes by dropping from the top of the drum to the bottom. Too much water and the clothes float and stay dirty.
Why is there more water in the rinse than in the wash cycles? To remove all of the detergent and encapsulated dirt from the clothes, we use extra water.
How can my clothes get clean with so few suds? To many suds act as an air filled cushion when the clothes drop from the top of the drum so the dirt stays in.
What if I overload the washer? or, dryer? Overloading a washer is counter productive because the clothes needs to drop from the top of the drum and get pounded clean. Extra clothes acts like a pillow and prevents dirt removal by pounding. Overloading a dryer prevents air from circulating to carry away the water
Can the machines accommodate quilts, sleeping bags and other large items? Yes! Our 60lb. machine can accommodate your large objects.
Why are the dryers so large? Large dryers allow more hot air to circulate through your wet clothing so it dries faster.
What is regular Dry Cleaning? Conventional dry cleaning uses PERC to get clothes clean. PERC is a dangerous chemical, a hydrocarbon like gasoline or diesel fuel, that must be completely removed from you clothing after cleaning. Fumes are extremely dangerous and must not leak into the air we breath. Perc fumes can kill you.
What is CLEAN n’ GREEN Dry Cleaning? Green dry cleaning gets your clothes clean without using PERC. There are several kinds of green dry cleaning available. CO2, Wet, and Silicone are the most popular. We believe that silicone , which is made from sand, is the most green of the 3 processes.
Using the Laundry
How can I get started using the laundry? This is a card (no coins needed) laundry so you have a few choices. . Add $20 or more in value to the card and get an extra 10% $2 credit. card is $1.00. .
How should I prepare a load of laundry for best results? Place all of your laundry into a laundry bag. Make sure that your name phone and email are on the bag tag. Include a WFD Worksheet indicating the service you want Indicate any special problems and give instructions Place socks and small items that can be washed and dried together into a mesh bag or use a large laundry safety pin to group them or use a laundry strap (available at counter) Do you have any items that may run and ruin your other clothes? We can wash them seperately for small additional charge. You must let us know. Indicate any stains that need to be pre-washed or spotted Put stained items into a separate bag inside the laundry bag Clip a note to the outside of the bag explaining the source of the stain Turn all of your outer garments insde out Place all delicate items into a mesh bag Note many of these are included in the WFD DELUX SERVICE
FOR WDF SERVICE, Should I separate the colors, whites, and delicates? Yes and No. For DELUX SERVICE we will sort your laundry into color and white loads. If you have garments that need special care please put them into a separate mesh bag inside you main laundry bag. You will be charged an addition fee for the special service. For SMOOTH WDF Yes. For Basic WDF No. See more information under these topics in the SERVICES category
How can I keep the colors looking like new? Turn your clothes inside out and zipper and button up before laundering to keep them looking like new. Look at the inside of a pair of faded jeans or pants. The inside is like new. The outside is abraded during the wash cycle.
Can I set up a regular pick up and delivery schedule? YES.
Will you remember my preferences if I am a regular customer? YES We will keep a record of you preferences.
Do you have any specials? YES. As a member you can expect monthly emails of specials. Also, if you log onto the website you can click on the coupons tab. Don't forget the birthday special WDF upgrade special! Check out the COUPONS TAB at the side of the home page
Are there any member’s discounts? YES. 10% immediate cash is added to your laundry card when you load it with $20 or more. $20 gets you $22 credit on the card. $50 gets you $57 in credit $100 gets you $115 in credit Thousand Pound Club (TPC) for every 1000 lbs of WDF laundry we do for you get 20 lbs off of the next load you do.
What is the 1000 Pound Club? Thousand Pound Club (TPC) for every 1000 lbs of WDF laundry that we do for you in 1 year get 20 lbs off of the next load you do of the same level. Do it in 6 months and get 30 lbs off your next wash of the same level. Do it in 3 months and get 40 lbs off your next wash of the same level. All accumulated weights are reset to zero on DEC. 31 to start the new year All accumulated weights are reset to zero after an award is granted All awards certificates will be mailed in 3 month intervals
Is there a reward if I bring in a new customer? YES. You get a free 30 lb wash. Your friend gets a free 20lb wash Check out the COUPONS TAB at the side of the home page
Are there any unadvertised specials (Lucky Laundry Lottery)? YES. On week ends the Lucky Laundry Lottery the machines will give out free washes at random intervals. Also, Check out the COUPONS TAB at the side of the home page
How can I lodge a complaint? Or compliment? Call the store and speak to a manager or send an email
How long will it take for a complaint to be resolved? Normally you will be contacted within 2 days
Service Explained
What do I get for Wash Dry Fold service (WDF)? There are 3 WDF services to choose from. Not all of the steps described below will apply to your service. Read the description for each service We Weigh your laundry to get an accurate weight always. Separate into colors, whites, delicates(if instructed) Remove the bag of delicate items if you include a separate bag of delicates in your main laundry bag. Delicates are washed separately. There may be an additional charge for delicates We contact you to tell you the total charge and request payment. and discuss any problem items Pre-spot for stains. Your laundry is Washed, Dried, Smoothed then Folded Your Laundry Bag is washed with your color wash always. All items are smoothed, socks are matched, underwear is folded All folded items are grouped. Then each group is wrapped in cello wrap to keep them neat. The cello wrapped groups are place into your laundry bag and returned to you
What are the 3 Wash and Fold services listed? We have 3 levels of WFD service available to fit every pocketbook and preference. FLUFF ONLY DELUXE PREMIER See the descriptions of each service in the following FAQ's
What is FLUFF ONLY WDF? This is the most economical WDF service available. Your clothes is Weighed, Sorted for color and whites, Washed and Dried. The dry clothes is fluffed and smoothed out and silmilar items are grouped. The entire group is then rolled into a tube or folded together to avaoid wrinkling and placed into your laundry bag. Underwear, socks, small items are placed into the bag unsorted and not smoothed. If you placed these items into a mesh bag everything will return to you in the bag.
What is DELUXE WDF (Wash Dry Fold)? This is the most popular WDF service. First your laundry is weighed. You will be called to confirm your order. Then we sort into colors and whites. If your laundry includes Delicate Items that you would like washed separately please indicate that on your order. There is an additional charge of $2.50 for the extra washer if we wash separately and $2.50 for the extra dryer We do not turn your outer garments inside out as in PREMIER SERVICE. You should do that at home if you like. We pretreat stains. Please mark stains so we do not miss them and let us know what the stain is? Small items like socks, underwear, bras, are placed into a mesh bag. Your clothes is washed dried fluffed and hand smoothed. The folded clothes are grouped into stacks of similar items and cello wrapped to keep them from wrinkling. The stacks are placed into your laundry bag.
What is PREMIER WFD? In addition to the DELUXE WFD services you get the following special attention for all regular and delicate items. All items are scanned for stains and pre-spotted All collars will be Pre-washed to remove oils and dirt All items are turned inside out , zippered and buttoned All delicates are seperated and placed into a mesh bag Unless instructed otherwise, Delicates will be placed into a mesh bag and be washed with the whites. Then put into their own machine to dry on a delicate setting. If instructed delicates will be washed in their own machine There is an additional charge of $2.50 for this service Your clothes is washed dried fluffed,smoothed out and folded The folded clothes are grouped into stacks of similar items and cello wrapped to keep them from wrinkling. The stacks are placed into your laundry bag.
What if I am not happy with a service? We will bend over backwards to make you happy. If we can not satisfy you we will refund your money
Clothing Care Tips
How can I keep the colors looking like new? Turn your clothes inside out and zipper and button up before laundering to keep them looking like new. Look at the inside of a pair of faded jeans or pants. The inside is like new. The outside is abraded during the wash cycle.
Why should I turn clothes inside out? Look at the inside of a pair of fades jeans or pants and you will see the reason for yourself.
Why should I zip up and button my laundry? Colors will look better longer if you turn your garments inside out. Look at the inside of a pair of fades jeans or pants and you will see the difference. Our detergents are gentle on the clothes. Zipping and buttoning add to the result
How should I pre-treat stains? Use any of the commercially available pre-treatments as soon as possible after you find a stain. Follow the instructions on the pre-treatment. If the stain remains let us know w and we will try to help
How should I mark a stain so you can pre-treat it for me? Separate the garment in a bag. Add a note. If you know what caused the stain please let us know.
Do you pre-treat stains? Yes we do, if we see it. Place the stained item into a bag and tell us aboiut the stain If you know what caused the stain please let us know.
Miscellaneous, Vending, Kids area, etc.
What is a photo-printing kiosk? We have A Digital Photo printing Kiosk for your convenience. Upload your digital pictures to the kiosk, select the size and quantity of prints that you want, pay the attendant for the fotos they will be delivered to the store the next day.
What other vending do you offer? Drinks, Snacks, Free internet, Kid’s rides and prizes Bring you computer for free internet access or use the internet pay kiosk
What is the children’s activity area? We will provide you with paper to color on and other toys. Kids books and amusements Free balloon for your child to keep him occupied
What is the book exchange? Our bookcase is at your disposal while in the Laundromat. Or trade a book from home with one from the bookcase. Kids books too.
What is the email list? If you would like to receive notice of specials and promotions join the list. About once a week you should receive an email with a promotion or special. You can opt out at any time